Refund Policy

The general rule

Once a download has been delivered it cannot be returned, so we cannot offer refunds, exchanges, or credits simply because a product turned out not to be what you wanted. This applies to all products on the store: the finance tools, the planners, the creator tools, the prompt pack, and the ebook.

We would much rather you buy the right thing than ask for your money back, so every product has a detailed page describing exactly what is included, and the FAQ answers the questions we get asked most. If you are unsure whether something fits your needs, ask us before you buy — we will give you a straight answer, even if it is "this probably is not for you".

When we will refund you

We will always put things right in these cases:

• You were charged twice, or charged for something you did not buy. We refund the duplicate in full.
• The product is faulty or does not work as described. We will fix it or reissue it first; if we cannot make it work, we refund you in full.
• You never received your download and we cannot deliver it. Try the steps below first, because this is nearly always fixable.
• You bought the wrong product from our range and tell us promptly. We will normally swap it for the one you meant to buy.

If your download will not work

This is usually quick to solve, and it does not need a refund. Your receipt email links back to your order's confirmation page, which issues a fresh download link every time you open it, so start there.

If that does not work, email support@rosayscreations.com with your order ID — it is at the bottom of your confirmation page and in your receipt — and we will reissue your download by hand. Products are single-file pages that open in any current browser; if yours will not open, tell us which browser you are using and we will help.

If you are in the UK or EU

Consumer law in the UK and EU gives you a 14-day right to withdraw from most distance purchases. For digital content delivered immediately, that right does not apply once download has begun with your agreement.

Whatever this policy says, your statutory rights are not affected, and nothing here limits your right to a remedy if a product is faulty, not as described, or not fit for purpose. If you believe you are entitled to a refund under the law where you live, write to us and say so — we will look at it properly rather than pointing at this page.

Chargebacks

If something has gone wrong, please contact us before raising a dispute with your bank. A chargeback takes weeks and automatically revokes your access to the product, whereas we can usually resolve the problem the same day. We answer every message.

How to reach us

Email support@rosayscreations.com or use the support form on the storefront. Include your order ID if you have one. Approved refunds are returned to your original payment method through Stripe and usually appear within five to ten business days, depending on your bank.